Job Title: IT Technician
Job Type: Full-Time

Job Summary: We are seeking a motivated and detail-oriented Entry-Level IT Technician to join our team. This role is perfect for individuals with a passion for technology and problem-solving. The IT Technician will provide technical support, assist in troubleshooting hardware and software issues, and ensure the smooth operation of IT systems across the organization.

Key Responsibilities:

• Provide first-level technical support for hardware, software, and network-related issues.

• Install, configure, and maintain computer systems, printers, and peripheral devices.

• Troubleshoot and resolve IT-related problems via phone, email, or in-person.

• Assist in setting up user accounts, passwords, and security measures.

• Support network infrastructure, including routers, switches, and Wi-Fi access points.

• Monitor system performance and report issues to senior IT staff.

• Perform routine maintenance and updates on IT equipment and software.

• Document IT support requests and resolutions in a ticketing system.

• Educate users on best practices for cybersecurity and software use.

Qualifications & Skills:

• Associate’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

• Basic knowledge of Windows, macOS, and common IT applications.

• Familiarity with networking concepts (TCP/IP, DNS, DHCP) is a plus.

• Strong problem-solving skills and attention to detail.

• Excellent communication and customer service skills.

• Ability to work independently and as part of a team.

• Willingness to learn and adapt to new technologies.

​Preferred Qualifications:

• IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Fundamentals are a plus.

• Previous internship or hands-on experience in an IT support role is beneficial.

Benefits:

• Competitive salary and growth opportunities

• On-the-job training and certification assistance

• Health, dental, and vision insurance options

• Flexible work environment

If you are eager to start your career in IT and want to gain valuable experience, we encourage you to apply!