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Network Security
Comprehensive IT Solutions
Call Us Today 915-307-3077

Job Title: IT Technician
Job Type: Full-Time
Job Summary: We are seeking a motivated and detail-oriented Entry-Level IT Technician to join our team. This role is perfect for individuals with a passion for technology and problem-solving. The IT Technician will provide technical support, assist in troubleshooting hardware and software issues, and ensure the smooth operation of IT systems across the organization.
Key Responsibilities:
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Provide first-level technical support for hardware, software, and network-related issues.
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Install, configure, and maintain computer systems, printers, and peripheral devices.
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Troubleshoot and resolve IT-related problems via phone, email, or in-person.
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Assist in setting up user accounts, passwords, and security measures.
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Support network infrastructure, including routers, switches, and Wi-Fi access points.
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Monitor system performance and report issues to senior IT staff.
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Perform routine maintenance and updates on IT equipment and software.
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Document IT support requests and resolutions in a ticketing system.
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Educate users on best practices for cybersecurity and software use.
Qualifications & Skills:
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Associate’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
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Basic knowledge of Windows, macOS, and common IT applications.
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Familiarity with networking concepts (TCP/IP, DNS, DHCP) is a plus.
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Strong problem-solving skills and attention to detail.
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Excellent communication and customer service skills.
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Ability to work independently and as part of a team.
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Willingness to learn and adapt to new technologies.
Preferred Qualifications:
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IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Fundamentals are a plus.
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Previous internship or hands-on experience in an IT support role is beneficial.
Benefits:
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Competitive salary and growth opportunities
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On-the-job training and certification assistance
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Health, dental, and vision insurance options
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Flexible work environment
If you are eager to start your career in IT and want to gain valuable experience, we encourage you to apply!
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